Yes, all of our products at ETHEORY are vegan and cruelty-free. Our products have been thoroughly tested and certified to meet the highest standards of safety and effectiveness. Our products have been dermatologist-tested at the KDRI (Korea Dermatology Research Institute) and are in compliance with Malaysia’s NPRA safety standards. Additionally, our products are vegan certified by the Vegan Society in Korea, so you can trust that they are both safe and ethical.
Frequently Asked Questions
Is ETHEORY vegan/ certified?
What is ETHEORY’s return policy?
We want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your purchase, you can return it for a full refund within 7 days of the original purchase date. We are confident that you’ll love our products, but if for some weird reason you don’t, just let us know and we’ll make it right. Contact us at etheoryenterprise@etheoryent.com for more information on how to process a return.
How much does shipping cost?
We charge a flat rate of RM8 for shipping to West Malaysia, and RM15 to East Malaysia. Final rate will be calculated at checkout based on the destination and the weight of the order.
How long will it take for my order to arrive?
Orders within Malaysia typically arrive within 3-5 business days of being placed. Orders to East Malaysia may take longer, depending on the destination and any customs processing that may be required.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number by email. You can use this tracking number to track the progress of your delivery.
What if my order is lost or damaged in transit?
If your order is lost or damaged in transit, please reach out to us at etheoryenterprise@etheoryent.com and we will work with you to resolve the issue.